Frances Vevers
- Total activity 23
- Last activity
- Member since
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Activity overview
Latest activity by Frances Vevers-
Frances Vevers created an article,
How to create a new Author
When logged into Flow, find Categories in the left hand menuNote: If you can't see Categories in the left hand menu then you do not have permission to create new authors. Talk to your senior edito...
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Frances Vevers created an article,
How do I view my tickets?
Use the Bright Sites Zendesk customer portal to submit new tickets and view your existing tickets. When you submit a ticket we ask for your email address so we can send you updates. Zendesk uses...
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Frances Vevers created an article,
How to remove a Comment
To delete a comment first it must be reported on the front end. Create an account and sign in to the publications website Under the comments you should see an option to report/flag a comment. On...
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Frances Vevers created an article,
Author page returning 404 error
In Flow, an author must have an article assigned to them for their author page to display properly. If a new author is created but has no articles assigned then their author page will return a 404...
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Frances Vevers created an article,
Articles not sending to print
Problem: An article with Send to Print toggled on does not appear in the rss-atex-private feed. Solution: Send to print sends the article to the rss-atex and rss-atex-private feeds. Only the rss...
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Frances Vevers created a post,
How do I get around the community?
You can use search to find answers. You can also browse topics and posts using views and filters. See Getting around the community.
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Frances Vevers created a post,
I'd like a way for users to submit feature requests
You can add a topic like this one in your community. End users can add feature requests and describe their use cases. Other users can comment on the requests and vote for them. Product managers can...
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Frances Vevers created a post,
Which topics should I add to my community?
That depends. If you support several products, you might add a topic for each product. If you have one big product, you might add a topic for each major feature area or task. If you have different ...
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Frances Vevers created a post,
Feature a post
Community Managers and moderators can get traction for certain posts by featuring them in a topic in your Help Centre community. Learn more
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Frances Vevers created a post,
What is the community?
The Help Centre community consists of posts and comments organised by topic. Posts might include tips, feature requests, or questions. Comments might include observations, clarifications, praise, o...