How do I view my tickets?

Use the Bright Sites Zendesk customer portal to submit new tickets and view your existing tickets.

When you submit a ticket we ask for your email address so we can send you updates.  Zendesk uses this email address to assign the ticket to your organisation.  To view your tickets and other tickets submitted by people from your organisation you need to create a customer account in Zendesk.

• From the customer portal page (brightsiteshelp.zendesk.com) click Sign In (top right)
• You'll see a log in page
  • If you have never submitted a ticket click "New to Bright Sites? Sign up" at the bottom of the sign in box
  • If you have submitted a ticket through Bright Sites Zendesk click "Emailed us for support? Get a password"
• Click the appropriate option and follow to onscreen instructions to create your account.  Make sure you use your work/organisation email address for this and when submitting tickets
• Once you've created an account and signed in you should see your name in the top right corner
• Click the dropdown arrow next to your name and select Requests
• You should see all your tickets and tickets submitted by others in your organisation.